WEARWARD

Shipping & Delivery Policy

Last Updated: September 12, 2026

At WEARWARD, we aim to provide a reliable and transparent delivery experience for every order. This Shipping & Delivery Policy explains our shipping charges, order processing, estimated delivery timelines and other important information relating to delivery of purchases made through wearward.in.

  1. Shipping Coverage

WEARWARD currently accepts and ships orders within India only.

Delivery availability may depend on the serviceability of the customer’s PIN code and the coverage of our courier or logistics partners.

If an address is not serviceable, we may be unable to dispatch the order. Where applicable, the customer will be informed and any prepaid amount for the affected order will be refunded through the appropriate payment method.

  1. Shipping Charges

Our standard launch shipping structure is:

  • Orders below ₹999 — Standard Shipping: ₹79
  • Orders of ₹999 or above — Free Shipping

Eligibility for free shipping is determined by the qualifying merchandise value of the order before shipping charges.

Promotional offers may occasionally provide different shipping benefits. Where such an offer applies, the conditions communicated with that promotion will apply.

  1. Order Processing

Orders are processed after they have been successfully placed and accepted by WEARWARD.

Orders are normally prepared for dispatch within approximately 1–3 business days. Processing times may be longer during weekends, public holidays, promotional campaigns, high-demand periods or circumstances outside our reasonable control.

For prepaid orders, processing may also depend on successful payment confirmation.

For Cash on Delivery (COD) orders, WEARWARD may conduct order verification before dispatch where reasonably necessary.

  1. Estimated Delivery Time

After dispatch, orders are generally expected to arrive within approximately 3–7 business days, depending on the destination and courier serviceability.

Delivery timelines are estimates and are not guaranteed delivery dates.

Remote locations, weather conditions, public holidays, transportation disruptions, courier delays, regulatory restrictions, high-volume periods or other circumstances outside our reasonable control may result in additional delivery time.

  1. Order Tracking

Where tracking is available, tracking information may be communicated to the customer through email, SMS, WhatsApp, the customer account or another communication method associated with the order.

Tracking information may take some time to become active after an order has been handed over to the courier partner.

  1. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Recipient name
  • House/building and street details
  • Locality
  • City
  • State
  • Correct PIN code
  • Valid contact number

WEARWARD will not be responsible for delivery delays or failed deliveries resulting from materially incorrect or incomplete information provided by the customer.

  1. Address Changes

If you need to change your delivery address after placing an order, please contact WEARWARD as soon as possible.

We will try to accommodate the request if the order has not yet been dispatched.

Once an order has been dispatched, changing the delivery address may not be possible and will depend on the courier partner’s capabilities.

  1. Delivery Attempts

Our courier partner may contact the customer or make delivery attempts at the address provided during checkout.

Customers should ensure that they or an authorized person are available to receive the shipment.

If delivery cannot be completed because the recipient is unavailable, cannot be contacted, refuses delivery, or the address provided is incorrect or incomplete, the shipment may be returned to WEARWARD.

  1. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and serviceable locations.

Customers selecting COD should provide accurate contact information and should be available to receive the shipment.

WEARWARD may verify COD orders before dispatch to help reduce fraudulent, duplicate or unintended orders.

Repeated refusal of confirmed COD orders or repeated failed deliveries may result in COD availability being restricted for future orders where reasonably necessary.

  1. Failed Delivery and Return to Origin (RTO)

A shipment may be returned to WEARWARD if delivery cannot be completed because of circumstances including:

  • Incorrect or incomplete delivery information
  • Recipient unavailable after reasonable delivery attempts
  • Customer refusal of delivery
  • Inability to contact the recipient
  • Courier serviceability issues
  • Other operational delivery failures

If a prepaid order is returned to WEARWARD, any applicable refund will be handled in accordance with our Refund and Returns Policy after the returned shipment has been received and appropriately reviewed.

For COD orders returned without delivery, no payment refund is applicable where no payment was collected.

  1. Damaged or Tampered Shipment

If a shipment appears visibly damaged, opened or materially tampered with at the time of delivery, customers should avoid accepting it where reasonably possible and contact WEARWARD promptly.

If damage or an incorrect product is discovered after opening the package, please contact us in accordance with our Refund and Returns Policy and provide the requested supporting information.

  1. Split Shipments

In some circumstances, products from the same order may be shipped separately due to inventory location, packaging requirements or operational reasons.

Where an order is split into multiple shipments, the customer may receive separate tracking information and deliveries.

  1. Delayed or Lost Shipments

If your order is significantly delayed beyond the estimated delivery period, please contact WEARWARD.

We will review the available tracking information and, where appropriate, coordinate with the courier partner.

If a shipment is confirmed as lost in transit, WEARWARD will determine the appropriate resolution, which may include replacement or refund depending on product availability, payment status and the circumstances of the order.

  1. Cancellation Before Dispatch

Customers should contact WEARWARD as soon as possible if they wish to cancel an order.

Cancellation may be possible if the order has not yet been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the applicable provisions of our Refund and Returns Policy will apply.

  1. Shipping During Promotions and Peak Periods

During sales, festive periods, promotional campaigns, product launches or unusually high order volumes, order processing and delivery may take longer than normal.

We will make reasonable efforts to process and deliver orders as quickly as possible.

  1. Relationship With Refund and Returns Policy

Returns, exchanges, refunds, wrong products, damaged products, defective products and related return-shipping matters are governed by the WEARWARD Refund and Returns Policy.

Where this Shipping & Delivery Policy and the Refund and Returns Policy address the same return-related issue, the applicable Refund and Returns Policy provisions will govern the return or refund process.

  1. Changes to This Policy

WEARWARD may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping arrangements, courier services, business operations, applicable requirements or customer service processes.

The latest version published on wearward.in will apply prospectively as appropriate.

  1. Contact Us

For questions regarding shipping, tracking or delivery, please contact:

WEARWARD
Email: hello@wearward.in
Website: wearward.in