Last Updated: November 1, 2026
At WEARWARD, we want you to feel confident when shopping for your child. If something isn’t right with your order, this Refund and Returns Policy explains how eligible returns, exchanges, cancellations and refunds are handled.
Return and Exchange Window
Customers may request an eligible voluntary return or exchange within 3 calendar days from the date of delivery.
For Cash on Delivery (COD) orders, eligible voluntary returns are exchange-only. For prepaid and online payment orders, eligible customers may request a refund or exchange, subject to this policy.
This 3-day window does not restrict any rights or remedies available under applicable consumer protection law.
Eligibility for Returns and Exchanges
To be eligible for a return or exchange, the product should generally:
• Be unused and unworn
• Be unwashed
• Have its original tags attached
• Be returned with its original packaging where reasonably applicable
• Be in a condition suitable for inspection and resale, except where the item was received damaged or defective
We reserve the right to inspect returned products before approving a refund or exchange.
Size Exchanges
We understand that children’s sizing can sometimes vary.
If you ordered an incorrect size or the product does not fit as expected, you may request a size exchange within 3 calendar days from the date of delivery, subject to product eligibility and availability.
For COD orders, eligible voluntary size-related returns are exchange-only. For prepaid orders, eligible customers may request a refund or exchange in accordance with this policy.
Size exchanges are subject to availability of the requested replacement size.
If the requested size is unavailable, we will discuss the available return, refund or other appropriate options with you.
Wrong, Damaged or Defective Products
If you receive an incorrect, damaged or defective product, please contact us promptly at hello@wearward.in and provide:
• Your order number
• A description of the issue
• Clear photographs of the product and, where relevant, its packaging
Once the issue is verified, WEARWARD will arrange an appropriate replacement, return or refund at no additional return-shipping cost to you where the issue is attributable to us.
This does not limit any rights available to you under applicable law.
Change-of-Mind Returns
Customers may request an eligible voluntary return or exchange within 3 calendar days from the date of delivery, provided the product meets the eligibility conditions stated in this policy.
For Cash on Delivery (COD) orders, change-of-mind and preference-related requests are eligible for exchange only, subject to availability. No monetary refund is offered for these voluntary COD requests.
For prepaid or online payment orders, eligible customers may request a refund or exchange in accordance with this policy.
These conditions do not limit remedies required under applicable consumer protection law.
Where the return is not due to an error, defect or other issue attributable to WEARWARD, applicable return-shipping costs may be borne by the customer. We will communicate any such applicable cost before the return is processed.
Products That May Not Be Eligible for Return
A return or exchange may be declined where:
• The applicable return period has expired
• The product has been worn, washed, used or materially altered
• Original tags have been removed
• The product has been damaged after delivery through misuse or improper handling
• The product is specifically identified as a final-sale or non-returnable product before purchase, subject to applicable law
Products that are wrong, damaged or defective when delivered will continue to be handled in accordance with this policy and applicable consumer rights.
If WEARWARD later introduces hygiene-sensitive product categories, additional category-specific return restrictions may apply and will be clearly disclosed on the relevant product page before purchase.
Return Shipping
Where a return or exchange results from a wrong, damaged or defective product supplied by WEARWARD, we will bear or arrange the applicable return-shipping process.
For eligible change-of-mind or customer-initiated size returns/exchanges, return-shipping charges may apply and will be communicated during the return process.
Please do not send a product back without first contacting us and receiving return instructions.
Original Shipping Charges
Original shipping charges paid on an order are generally non-refundable where the return results from a change of mind, size preference or another reason not attributable to WEARWARD.
Where WEARWARD supplied an incorrect, damaged or defective product, applicable shipping charges will be handled appropriately as part of the resolution.
If an order originally qualified for free shipping, WEARWARD will not deduct an artificial standard-shipping charge solely because the original shipment was free.
Refunds
Once an eligible returned product has been received and inspected, we will notify you regarding the outcome of the return.
If approved, we aim to initiate the applicable refund within 5–7 business days after approval/inspection.
The time required for the refunded amount to appear in your account may vary depending on the bank, payment provider or refund method.
Cash on Delivery (COD) Order Confirmation
All Cash on Delivery (COD) orders are subject to mandatory verification through WEARWARD’s official WhatsApp support number: +91 70119 18673.
After placing a COD order, customers must confirm their order number, selected product size and colour, and delivery details through WhatsApp before dispatch.
Customers will have 24 hours from the time WEARWARD sends the verification request to complete the confirmation. If confirmation is not received within this period, WEARWARD may cancel the unconfirmed order after reasonable efforts to contact the customer.
Customers are not required to provide their child’s name, photograph, date of birth or other unnecessary personal information.
COD orders will not be dispatched until the required verification has been completed.
Cash on Delivery Refunds
For Cash on Delivery (COD) orders, eligible voluntary returns involving size, colour preference or change of mind are exchange-only. Monetary refunds are not available for these voluntary return requests.
Where a product is incorrect, damaged, defective or materially different from its description, WEARWARD will provide the appropriate remedy, including a refund where required under applicable consumer protection law, regardless of payment method.
Where a COD refund is approved, WEARWARD may request suitable bank or electronic payment details to process the refund securely. Customers should provide accurate refund information through an authorised WEARWARD support channel.
Online Payment Refunds
When online payment methods become available, approved refunds will generally be initiated to the original payment method where technically and operationally possible.
Processing times may vary depending on the payment provider and financial institution.
Order Cancellations
You may request cancellation of an order before it has been dispatched.
We will make reasonable efforts to process the cancellation, but cancellation cannot be guaranteed once packing, handover or dispatch has occurred.
If an eligible prepaid order is successfully cancelled, the applicable refund will be initiated through the appropriate payment method.
Once an order has been dispatched, the applicable return or exchange process under this policy will apply.
Exchanges
Exchanges are subject to product and size availability.
If an approved replacement product is unavailable, we may offer an appropriate refund or other available resolution.
A replacement or exchange may be dispatched after the original product has been received or otherwise verified in accordance with our return process.
Promotional, Discounted and Final-Sale Products
Products purchased using a promotional code or discount remain subject to this policy unless a different condition was clearly disclosed before purchase.
Products specifically identified as Final Sale or Non-Returnable before purchase may not qualify for change-of-mind returns or exchanges, subject to applicable law.
This restriction does not remove rights relating to products that are incorrect, damaged, defective or otherwise covered by mandatory consumer protections.
Refund Amount
Approved refunds will generally relate to the amount actually paid for the eligible returned product after applicable discounts.
Any non-refundable shipping charges or other amounts will be handled in accordance with this policy and applicable law.
Consumer Rights
Nothing in this Refund and Returns Policy is intended to exclude, restrict or override any rights or remedies available to customers under applicable Indian consumer-protection law.
Where applicable law provides a customer with greater rights than this policy, the applicable legal requirements will prevail.
Contact Us
To request a return, exchange, cancellation or refund, or to ask a question regarding this policy, contact:
WEARWARD
Email: hello@wearward.in
Website: wearward.in
Please include your order number and relevant details so that we can assist you efficiently.